btjli Responsible Gaming — a commitment to enjoyment, safety and protection
Let entertainment stay entertainment — btjli is always by your side to ensure safe and informed gaming.
Our Responsible Gaming Policy
btjli believes gaming is a form of entertainment — not a way to earn income. We place the highest importance on every player's mental wellbeing and financial safety.
Online gaming, when enjoyed responsibly, can be a great source of entertainment. But when play goes out of control, it can cause personal, family and financial problems. At btjli we are fully committed to responsible gaming. Our platform includes a number of protection tools to help you play in an informed and controlled way.
Responsible gaming means deciding in advance how much time and money you will spend, knowing your own limits, and never letting gaming take priority over other important things in life. Our goal is for every player to be able to play in a safe and enjoyable environment.
Our Protection Tools
btjli offers these tools to keep your gaming experience safe.
Set Deposit Limits
Set your own deposit limit on a daily, weekly or monthly basis. Once a limit is set it takes effect immediately. Requests to increase a limit take 24 hours to process, which protects you from making decisions in the heat of the moment.
Time-Out Feature
If you feel you need a break, take a time-out for anywhere from 24 hours to 30 days. During this period you will not be able to log in to your account or place bets. Promotional emails will be paused while the time-out is active.
Self-Exclusion
If you feel gaming is getting out of your control, choose self-exclusion. Exclusion can last from 6 months to 5 years. During this time the account is completely closed and no promotional communications are sent.
Session Time Limits
Set a maximum time limit for each gaming session. When the set time is up, the platform will automatically log you out and send you a reminder. This helps prevent the habit of playing for long periods without realising it.
Set Loss Limits
Set a maximum loss amount on a daily, weekly or monthly basis. Once this limit is reached you will not be able to place further bets. Keeping financial losses in check is an important part of responsible gaming — btjli provides this tool free of charge to all players.
24/7 Support
For any issue, our Bengali-language live chat support is by your side 24 hours a day. Contact us for any question about responsible gaming, help setting up tools, or a request to close your account.
Recognise the Warning Signs
If any of the following apply to you, it is time to seek help.
You are spending more than your budget on gaming and feeling regret afterwards.
You are thinking about placing more bets to win back money you lost — this is known as chasing losses.
You are hiding your gaming spending from family or friends, or lying about it.
You have tried to stop gaming but keep failing.
You are giving gaming higher priority than work, studies or family responsibilities.
You are gaming with borrowed money or money taken from others.
When you cannot play, you feel restlessness, irritability or anxiety.
Gaming is affecting your sleep, eating or mental health.
If any of the above warning signs appear in your situation, please contact us through live chat or email. Our support team will help you with complete confidentiality.
10 Tips for Safe Gaming
Following these simple guidelines will keep gaming enjoyable at all times.
Set a Budget First
Before you start playing, decide the maximum amount you are willing to spend. Once that budget is gone, stop playing.
Keep a Time Limit
Set a time limit for each session. Use an alarm or a session timer to keep track of the time.
Do Not Chase Losses
If you have a losing day, do not play more to try to recover that money. This is one of the most common mistakes.
Gaming is Entertainment Only
Never think of gaming as a source of income or a livelihood. It is simply a form of entertainment.
Keep a Clear Head
Avoid playing when you have been drinking, when you are very tired, or when you are under mental stress — your ability to make decisions is reduced.
Take Regular Breaks
Do not play for long stretches without a break. Take at least 10 minutes off every hour and get up for a short walk.
Do Not Play With Essential Money
Never bet with money set aside for rent, food or other essential needs.
Do Not Play With Borrowed Money
Gaming with a credit card, loans or money borrowed from others is dangerous. Stay within your own means.
Let Your Family Know
Tell a trusted member of your family about your gaming habits. Being open about it is a sign of healthy gaming.
Do Not Hesitate to Ask for Help
If you feel any problem, contact our support team right away. Asking for help is a sign of strength.
How to Use Protection Tools
Activate the protection settings on your account in just a few steps.
After logging in to btjli, go to your profile settings and look for the "Responsible Gaming" section. There you will find all the protection tools in one place. Deposit limits and loss limits take effect immediately. Time-out and self-exclusion may take a short while to activate. For any issue, contact our 24/7 live chat support team — they will guide you through every step in Bengali.
Remember, no new account can be opened while self-exclusion is active. btjli ensures this through identity verification. Your safety is our first priority.
Step-by-Step Guide
Log in to your account at btjli
Click the profile icon at the top right
Select the "Responsible Gaming" section
Choose your preferred tool and set your limit or duration
Click the "Confirm" button and the setting will take effect
Contact Us for Help
You are not alone — our team and support organisations are always by your side.
Live Chat Support
Our Bengali-speaking support agents are available on live chat 24 hours a day, 7 days a week. Start a chat directly for any responsible gaming help you need.
Email Support
For confidential help, email us at: [email protected] — we aim to respond quickly and keep all your information completely private.
Professional Support
Gaming addiction is a recognised mental health condition. Free counselling is available at the mental health departments of government hospitals across Bangladesh. Talk to your family and seek professional help.
Play Safely and Enjoy — with btjli
Play responsibly and have fun. Our games lobby, cricket betting and slots sections are waiting for you.
Frequently Asked Questions — Responsible Gaming
Answers to the most common questions about responsible gaming.
Learn More and Enjoy
Play responsibly and enjoy the best experience at btjli.